Privacy Policy – Alwijjha

Last Updated: 20/11/2025

Alwijjha (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Alwijjha mobile application (“App”) and related services.

By using Alwijjha, you agree to the terms of this Privacy Policy.

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1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when using the App, such as:

• Name
• Email address
• Phone number
• Account login details
• Payment information (processed securely through third-party providers)

1.2 Usage Data

Automatically collected information may include:

• Device information (model, operating system, browser type)
• IP address
• App usage logs
• Interaction data within the App

1.3 Location Data

With your permission, we may collect:

• Approximate or precise location to provide location-based features (such as service availability, offers, or nearby options).

1.4 Cookies & Tracking Technologies

We may use cookies and similar technologies to improve user experience and app performance.

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2. How We Use Your Information

We use collected data to:

• Provide, operate, and maintain the Alwijjha App
• Improve app performance and user experience
• Personalize content, recommendations, and services
• Process bookings, payments, and service requests
• Communicate updates, notifications, and support messages
• Enhance security and prevent fraudulent activity
• Comply with legal and regulatory requirements

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3. Sharing Your Information

We do not sell your personal information.

We may share information with:

• Service providers (e.g., payment processors, hosting providers)
• Business partners when required to provide specific services
• Legal authorities when required by law or to protect user safety
• Analytics tools to improve system performance

All third parties are obligated to protect your data in accordance with this Privacy Policy.

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4. Data Security

We implement administrative, technical, and physical security measures to protect your personal information. However, no online system is 100% secure. We encourage you to protect your account information and device.

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5. Data Retention

We retain your information only for as long as necessary to:

• Provide the service
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your data at any time (see Section 8).

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6. Children’s Privacy

Alwijjha is not intended for children under 13 years of age. We do not knowingly collect information from children. If you believe a minor has provided data, please contact us for removal.

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7. Third-Party Links & Services

The App may contain links to third-party websites or services. We are not responsible for their content or privacy practices. We recommend reviewing their policies before engaging with them.

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8. Your Rights

Depending on your country or region, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent
• Request a copy of your data
• Opt out of non-essential data processing

You can exercise these rights by contacting us.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App with the “Last Updated” date.

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10. Contact Us

If you have questions about this Privacy Policy or your data, you can contact us at:

Alwijjha Support Team
Email: [email protected]
Website: https://alwijjha.com/